DATA & PRIVACY POLICY
At Cross Exchange International Ministries Inc. (referred to as “Cross Exchange”, “we,” “us,” “our,” or “Platform”), we value your privacy and are committed to protecting the personal data you share with us. This Data & Privacy Policy explains how we collect, use, process, and disclose your personal information when you interact with our services (referred to as the "Platform"). This policy also outlines your rights regarding your data and how you can exercise those rights.
1. Information We Collect
We collect several types of information to provide, improve, and personalize the services offered on Cross Exchange. This includes both information that you provide directly and data that is collected automatically.
1.1 Information You Provide to Us
Account Information: When you create an account, we collect information such as your first name, last name, email address, birthdate, nationality, and country of residence. This information helps us identify you as a unique user and facilitate your interaction with other users.
Profile Information: Additional profile data, such as skills, language proficiencies, travel experience, emergency contacts and preferences, is collected to personalize your experience and improve our ability to match you with suitable opportunities.
Host Information: If you are registering as a host, we may collect details about your property, such as the name, address, contact details, photos, and the type of volunteer opportunities you offer.
Host Information and Video Verification: In addition to providing property details, hosts must also participate in a video call with a Cross Exchange team member to confirm their identity and the legitimacy of their opportunities. This is an additional safety measure to ensure the authenticity of hosts and protect the community. The video call is conducted via a secure third-party platform, and no recordings are stored unless specifically agreed upon.
Payment Information: For paid memberships and transactions, we collect necessary payment details such as your credit card information. Payments are processed securely by third-party providers, and we do not store your credit card information.
1.2 Information Collected Automatically
Usage Data: We collect data on how you interact with our Platform, including pages you visit, content you access, and actions such as confirmed trips and messages sent to other users. This also includes other information, such as when you fill in a form, add information to your account, respond to surveys, communicate with Cross Exchange staff, leave reviews, or share your experience with us. This may include health information if you choose to share it with our Platform.
Device & Log Data: When you access Cross Exchange, we collect information about the device you use, including IP address, browser type, operating system, and crash reports.
Cookies: We use cookies and similar tracking technologies to improve your experience on our Platform. These technologies help us remember your preferences and gather data on how you use our services. You can manage your cookie preferences in your browser settings, though disabling cookies may affect your ability to use certain features of the Platform. Please note that some cookies cannot be disabled on our Platform.
2. How We Use Your Information
Deliver Platform Features:
- To create and manage your account.
- To facilitate communication between volunteers and hosts.
- To enable hosts to post opportunities and match volunteers.
- To process payments and provide membership benefits.
Identity Verification & Safety:
- To verify user identities through Jumio.
- To maintain a safe and transparent community by identifying and deterring fraudulent or harmful activities.
Improve User Experience:
- To analyze and monitor the performance and usability of our Platform.
- To conduct research and gather insights on how users interact with the Platform.
Communication:
- To send you important notifications about your account, services, or updates.
- To respond to your customer service requests and provide support.
Marketing & Personalization:
- To personalize recommendations and advertising based on your preferences and activity.
- To send you relevant information about opportunities and events, with your consent.
3. How We Share Your Information
- Legal Requirements: We may disclose your personal data if required by law, or to comply with legal processes, investigations, or requests from public authorities.
- Business Transactions: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new entity.
Additionally, information may be shared if we believe disclosure is reasonably necessary to administer our Terms and Conditions.
4. How We Protect Your Information
5. Your Rights and Choices
5.1 Access and Portability
5.2 Deactivation and Deletion
Deleting Your Account: If you choose to permanently delete your account, your personal information will be removed from our systems. To delete your account, visit your account settings or contact us at privacy@crossexchange.org.
We retain your personal data for as long as your account is active or as long as necessary to provide our services to you. Once your account is deactivated or deleted, we will retain your data only as long as required for legal or business purposes, such as preventing fraud or complying with legal obligations.
Please note that after account deletion, we retain anonymized data for research and analytical purposes. Additionally, to maintain the safety of our community, users who have violated our terms will not be able to create a new account.
5.3 Communication Preferences
6. Children’s Privacy
7. Changes to This Privacy Policy
8. Contact Us
By using Cross Exchange, you agree to the terms outlined in this Privacy Policy. We are committed to ensuring the safety, transparency, and security of your personal information as part of our mission to foster a trustworthy and impactful community.
Last Updated: October 9th, 2024
